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FREQUENTLY ASKED QUESTIONS

We make doing your laundry simple. We can save your time, so you can enjoy doing the things you love. We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.

Your First Order

Wet cleaning is much more eco-friendly compared to traditional dry cleaning. It uses 30% less water and 50% less electricity during the cleaning process, and since it’s much milder on the clothes, the end result is a completely rejuvenated wardrobe for you and your family.

Professional dry cleaners use dry cleaning chemicals like tetrachloroethylene (perchloroethylene), also known as “perc” in the dry cleaning industry, evaporating quickly, unlike other substances used in the washing machine to clean soiled items of clothing.

Dry cleaners use big, high-tech machines to make your item of clothing cleaner. Suppose you’re wondering why dry cleaning machines don’t require water. In that case, it’s because they use a commercial cleaner that evaporates much faster than usual water. The solvent is continuously circulated throughout the entire process to remove impurities to be cleaner and fresher garments. Then the solvent is distilled and purified so it can be used again.

On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in-dirt and soil act as an abrasive, like sandpaper, causing rapid wear of fibres.

Many stains that are caused by food, oily substances, or beverages may become invisible when they dry out. But later on, with exposure to heat they will reappear (a step in the dry cleaning process). This is caused by the oxidation of the sugar in the staining substance. To increase the chances of removing the stain, it is recommended that you immediately mark the spot where the spill occurred with a piece of tape to make the dry cleaner aware of the invisible stain, on a piece of paper write what was spilled, and bring it to be cleaned immediately.

With your dry cleaning, we’ll check the label and see how to best treat it – we may even call you if we aren’t sure how to proceed with washing an item that looks delicate.

Please note that we cannot check care labels of items in Wash, Tumble Dry & Fold orders. So please separate dry clean and laundered items.

We recommend you do not include shirts in Wash, Tumble Dry & Fold orders so they can be pressed to a crisp finish.

That’s ok – we are experts when it comes to knowing the best cleaning methods.

We’ll always do our best to make sure your clothes are handled correctly and with the utmost care.

If there’s any doubt or we can’t find a care label, we’ll have one of our cleaning experts give you a call before we proceed.

Alternatively, if we can’t get hold of you we’ll return the item to you uncleaned so there’s no possibility of damage to your items.

Dry Cleaning

Incidents of damage to date have never occurred! – but we understand it’s common customer concern. That’s why we’re fully insured!

In the extremely rare event your item is damaged, we’ll reimburse you in accordance with our compensation policy. Please refer to the T&Cs for more details.

Many stains that are caused by food, oily substances, or beverages may become invisible when they dry out. But later on, with exposure to heat they will reappear (a step in the dry cleaning process). This is caused by the oxidation of the sugar in the staining substance. To increase the chances of removing the stain, it is recommended that you immediately mark the spot where the spill occurred with a piece of tape to make the dry cleaner aware of the invisible stain, on a piece of paper write what was spilled, and bring it to be cleaned immediately.

Collection & Delivery

Typically we are available all week from 7am to 10pm although collection and delivery times can vary subject to availability.

If possible, we aim to collect, clean and deliver all orders within 48 hours. Sometimes we can get busy so we when placing your order please select your preferred delivery time that suits you.
We are here to help from 9am to 7pm Monday to Friday. Please contact us by email at enquiry@cleancare.com.sg
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ORDER FORM

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    Name *
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    Pick-Up Date
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    Preferred Laundry Detergent
    TideGainAll Free & ClearI Will Provide
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    Laundry Bag Needed?
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    Line Dry Items Included (Limit 5 Items)
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